Jose Morin is the Vice President of Servicing at Brace.ai. Jose has been an esteemed member of AMDC since 2004 and currently serves as an AMDC Advisory Council Member.
When asked what drives his commitment to his craft and industry, Jose replied:
As a leader in mortgage servicing for over a decade, I’m intimately familiar with the importance of helping people retain their dream of homeownership. That sense of purpose and mission is often what drives people in this industry to commit to their craft and stay dedicated to it for the long haul. Additionally, I find fulfillment in the leadership role I play, helping to guide and support my team/peers as they navigate the complex world of mortgage servicing. Finally, the constantly evolving nature of the industry, with new technologies, regulations, and customer needs emerging all the time, keeps me engaged and motivated to stay at the forefront of the field.
What are some insights or at least one piece of advice you wish you would have known when you first started in the industry?
Focus on building genuine relationships with colleagues and clients. This can be a relationship-driven business, and taking the time to get to know people and understand their needs and concerns can help you build trust and credibility, which is essential for long-term success. Additionally, it’s important to stay up-to-date with industry trends and regulations, and to seek out opportunities for ongoing learning and development, whether that’s through conferences, networking events, or continuing education programs.
What is top of mind for you in your business right now? (topic, industry trend, or idea)
- Stay up-to-date with industry regulations and best practices related to default servicing. Default servicing is a highly regulated area of the mortgage industry, and it’s important to stay informed about changes to regulations and guidance from government agencies like the Consumer Financial Protection Bureau (CFPB) and the Federal Housing Administration (FHA).
- Focus on building strong relationships with borrowers, especially during the default servicing process. Default servicing can be a difficult and emotional experience for borrowers, and by taking a compassionate and customer-focused approach, you may be able to help them navigate the process more smoothly.
- Be proactive in identifying and addressing potential defaults before they occur. By working with borrowers early on to understand their financial situation and explore alternatives to default, such as loan modifications or forbearance, you may be able to prevent some defaults from happening altogether.
- Leverage technology and data to streamline default servicing processes and improve borrower outcomes. There are a range of tools and technologies available to help default servicing professionals work more efficiently and effectively, from automated workflows to analytics and predictive modeling.
How has being a member of a trade association resulted in business growth for you?
In terms of your trade association membership, having access to industry research and best practices related to default servicing, networking opportunities with other default servicing humans, and advocacy on behalf of the industry to promote policies and regulations that support borrowers and servicers alike.
What legacy industry impact would you most desire to be known for?
As someone who believes in servant leadership, I’m driven by a desire to make a positive impact on others and leave a lasting legacy. As for my desired legacy industry impact, I aspire to be known as a leader in default servicing who is recognized for innovative approaches to helping borrowers navigate the default process and achieve successful outcomes. I also want to be known for advocating for policies and practices that promote fairness and transparency in the default servicing process, or for mentoring and developing the next generation of default servicing professionals.
