Badges
Make sure to carry your exclusive Five Star Conference badge with you at all times. Attendees need these badges to access any conference sessions, classes, or events. You will see that your badge carries a QR code that identifies any events and academic sessions for which you pre-registered. Make room in your schedule for check-in, since Five Star staff members will need to individually scan each badge. Visit or call our concierge or registration desk for assistance if you encounter any problems whatsoever.

Guests
While fully registered attendees are welcome to bring guests to special events and meals in the Expo Hall, they will be required to register beforehand. Guests will wear a specially provided conference badge that will grant them limited access to general conference activities. Attendees will be allowed to purchase 1 guest pass at a rate of $495 which must be purchased through our concierge by calling 214.525.6766 or sending an email to Concierge@TheFiveStar.com..

Private Events
While all of our attendees are welcome and encouraged to participate in the vast majority of our conference activities, there will be small number of exclusive events that will be marked as "invitation-only." We ask that all attendees respect the admission policies for each private event and only attempt to attend those to which you have been invited. Invitations and special badges will be checked at the door of each private event.

Expo Hall Hours
The Expo Hall is open Monday from 8:30 a.m. to 5:30 p.m. and Tuesday from 8:30 a.m. to 5:30 p.m. We encourage attendees to visit the expo hall often, especially during any Five Star Academic breaks.

Dress Code
We respectfully request that all of our attendees present themselves in a professional manner at all times. All Five Star Conference activities will require professional attire, including coats and ties for men and dresses or suits for women. Your conference badge will also be considered part of this mandatory dress code as it is your only way to access conference events.

Code of Conduct
The Five Star Institute takes great pride in the history-making conferences we produce each year and strives to ensure that each of our attendees always have a positive experience. To that end, we ask that all attendees exhibit professional conduct throughout the course of the event to help protect and advance the reputation of the industry we all represent. We encourage everyone to learn, network, and enjoy the show in a manner befitting both our conference and the thousands of professionals who make it possible.

Cancellation Policy
Plans sometimes change. We understand. If you find it necessary to cancel your registration for any reason, we will work with you to make substitutions. Further review may merit a full refund of your registration, minus a $50 processing fee, if we receive a written explanation on or before August 1, 2013. We will not offer refunds after August 1, 2013. Please send refund requests to Concierge@TheFiveStar.com.